Shipping Charges

We charge actual shipping charges.  Most orders will qualify for shipping via UPS and US Postal Service.  Which method you choose is your decision. You can estimate shipping charges once you have placed one or more items in your cart.

We don’t ship to a few places.  These tend to be countries that the United States government has determined that U.S.-based businesses may not ship products to.  In other cases, we don’t ship to countries with high fraud rates.  These examples account for just a handful of countries.

Shipping Arrival Dates

Shipping arrival dates are estimates in all cases unless the quote says guaranteed.  This means that your package will generally arrive within that time frame, but may not.  Also consider that packages are picked up once a day around lunch time, so if you order comes in after 8AM CT, your package will most likely be mailed the next day.  If you need a time sensitive delivery, feel free to send us some feedback and explain your needs.  We will help you to understand when your package will likely arrive so that you can choose the most efficient package shipping method.  These factors are further complicated by international shipments, where customs clearance often adds additional time.

Customs Forms

We understand that import taxes are arduous.  Unfortunately, we can’t mark our shipments as gifts as this is illegal.  Also, we are obligated to accurately list the cost of items on the forms.

In some cases, a customs authority may request a commercial invoice from you to release your package (I’m looking at you Germany).  We are happy to provide such an invoice if you have lost yours.  Just drop us an email.

International Customers (non-Canadian)

International customers generally have two shipping options – USPS First-Class International for packages under four pounds and USPS Priority for packages greater than four pounds.  Both options are expensive.  We regret this, but until teleporter technology is developed and refined, I’m afraid we will all just have to suffer with the high cost of international shipping.  🙁

Canadian Customers

Canadians have a couple of shipping options available.  We offer USPS Priority Mail, as well as First-Class International for packages weighing less than four pounds.

In addition, we take part in the UPS eBP program:

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

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